We strive to match our product range and services as closely as possible to your specific needs. The better we know you, the easier this becomes, which is why we occasionally ask for your details. When collecting information via our website, SHAIN Luxury applies a strict privacy policy in accordance with the new Dutch legislation. Our website may contain hyperlinks to pages outside our own website. SHAIN Luxury is not responsible for the privacy policies of these external sites.

What personal data do we collect/use from our customers?

• First and last name
• Company name (if applicable)
• Address data
• Phone number
• Email address
• IP address
• Bank details

• Your browser type
• Internet service provider
• The device you use to visit the website
• Site of origin (source)
• Click behavior on our website

If you have previously placed an order and created an account, the password will not be stored by us. After logging in, your previously stored personal data will become visible, you can adjust these yourself at any time.
What does SHAIN Luxury do with your data?

Your data will be used to identify you and to provide access to the closed area of our website, to tailor the information we offer on our site even better to your specific needs and to seek and maintain direct contact with you. SHAIN Luxury only processes the data that is necessary for this in some cases. We ensure that for all types of processing, whether it is to carry out a marketing campaign or to combat fraud, only those data are processed that are accurate, sufficient, relevant and not excessive. Furthermore, as stated, all processing is in accordance with the law and is done in a proper and careful manner.

In order to recognize you when you visit the SHAIN Luxury website, SHAIN Luxury uses cookies. These are small files that are sent to the customer’s browser and stored on the customer’s PC. In addition, we use cookies to collect data about the visit to our website. Our software is set up in such a way that the cookies cannot be used for other purposes. The information you make available to us in this way will only be used anonymously by us. You can change your cookie setting in your browser. Please note, it is possible that our website does not operate/navigate optimally if you have disabled cookies.

Finally, we would like to point out that if you want to have your data changed, or if you do not want to be approached by SHAIN Luxury with information about our services and products, you can change this yourself online. SHAIN Luxury reserves the right to change this privacy statement. Changes will be published on this page.

If you follow us on one of our social media channels, we can see information about you (name, profile picture, friends list and other public information). If you do not want us to have insight into this, you can change your privacy settings on your own social media account. It is also possible that you come across our advertisements on social media channels, this happens when you have visited our website before, we have no direct control over this.

We send news updates by email to keep our customers informed of all developments. You will only receive newsletters if you have registered yourself. With every newsletter you have the option to unsubscribe, this can be done at the bottom of the newsletter. You can also subscribe and unsubscribe via the footer of our website. We send our newsletters via MailChimp, where only your name and e-mail address are stored.

For your order we need the following information from you: name, e-mail address, address and bank details. This data will be stored in order to process the order in the correct and most efficient manner. The data is kept for possible return processing, warranty and service. For the processing of your order, the relevant personal data is shared with Klarna, PayPal, Rabobank, Magento, PostNL, Budbee, DPD and DHL International.

We only use your personal data for the above purposes. Your data will never be shared in any other way.
It is possible that automatic pop-ups appear, for example the nearest PostNL collection point, this will be automatically generated by the data you entered.

We are committed to ensuring the security of your personal data. Unauthorized persons will therefore not have access to your personal data.

We will keep your data for as long as is deemed necessary to process your order in a correct manner and possibly provide the correct aftercare. If you want us to delete your personal information, you can email or call us.

There are some parties with whom we have to share your data in order to process your order. We have an agreement with these parties that your data should be handled with care. The data will only be used on the basis of our instructions and not for our own purposes. External parties will also only receive the data relevant to them.

You may come across advertisements linking to another website on our own website. We have no control and responsibility for the content and privacy protection of these websites.

We may update our privacy agreement. If this agreement is amended, changes will be posted on this page.

All data we collect is personal, so you have the following rights:

• You may request access and a copy of your stored personal data
• You may ask us to amend or delete your personal information. In the event of fraud, payment default or other unlawful activities, we may keep personal data on a blacklist
• You may file a complaint against the use of your personal data
• You may file a complaint with the Dutch Data Protection Authority if you believe that we are using your data in an unlawful manner
• You may always withdraw your permission to use your data. From that moment on we can no longer use your data. This may cause us to no longer be able to serve you properly